Are you making these 5 business mistakes?
Having business systems in place is crucial to the success of your business.
The question is: How can you make sure your business processes actually help rather than hurt you?
Let’s discuss five mistakes many businesses are making.
Mistake # 1: Not having an overall goal.
It’s common for people to focus on the details of the business but not on specific tasks that they need to perform. If your business processes don’t have an overall goal then your details would tend to be disjointed.
Every business should have a goal and a model to follow. You may have a goal for instance of hiring team members. If that’s the case it’s more important than ever for you to make sure that you have goals and systems in place.
Your employees will be looking to you for direction so you need to make sure you have your goals clearly defined before you tell others what to do.
Mistake #2: Not using technology properly.
All businesses need to use technology to some degree. That being said no business should rely 100% on technology. Why? Technology can brake down. Relying too heavily on technology may weaken your business model.
For example. Let’s say you have an expense tracking system. The system should focus on the steps of your tracking expenses rather than on the software itself. Why is this advisable? If the software should fail and you need to switch to a different system you will know how to perform the actual tasks that are necessary to accomplish the desired result.
This brings back to mind how I initially learned accounting in school. I didn’t have software. Everything was written down manually. You need to have a back up plan. You don’t want to have any down time because of a glitch in software.
Mistake #3: Not being detail oriented
You need to document the details for performing various tasks in your business. This way if a new person comes onto your team they will know how to operate the system with little guidance.
The best way to handle this is to have two systems in place. One would be written the other would be via technology (software).
For example I have my assistant doing some work for me. I was showing her a program that she would be using. At the same time I had things written down. It wouldn’t be fair for me to simply verbalize what I wanted and then walk away. I wanted to make sure she could look back at the procedure as they were written down.
Mistake #4: Having too much clutter.
Not everything in your business needs to be written down word for word. You can write down the main idea. Having too much documentation can cause confusion and more clutter. Make sure that necessary directions are documented.
Remember when documenting various tasks make sure those tasks are refined and proven so that your business is running efficiently. Think split testing. Try performing the task one way. See how that works out. If that doesn’t work go on to plan B. The point is you want to know what works and then utilize that strategy.
Documenting the details of how your business operates should be done to train people on things that work not theory. Therefore make sure that whatever you documented is well tested
Mistake #5: Interaction with people
There may be times when certain processes of your business will need that human interaction. For example let’s say you have a product that needs to be shipped. You need to document the specific details in order to make sure that the shipping and handling of your product is done in an efficient and thorough manner. You may also have to train people on how to handle customer service service.
When you have a team it’s extremely important that you train them properly so that they know what’s involved in the processes so that you have a well-oiled machine.
One of the best practices you can put into place is having an employee handbook. This handbook will contain procedures and policies that you expect to be followed. Having this in writing will help your employees to see in black and white what is required of them. Make sure they not only read this employee handbook but also sign off that they read and agree with it.
Even if you decide to use a virtual assistant make sure you have in writing what you expect of them. This will help with any type of confusion that may arise during a specific task you have assigned them.
If you are a solopreneur it’s important that you set out guidelines for yourself as well. Having things written down and in an easy to follow format will help you be more efficient. Once you know your business inside and out and it will be easier for you to write that that book of policies and procedures mentioned above. If you do that in advance of hiring any team members you will be ahead of the game should your business experience a major growth spurt.
Have you thought about writing a book on policies and procedures for your business even if you are a solopreneur?
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