I’m sure we’ve all experienced poor customer service before so when a company stands out as superior you have to say, thank you!
Recently I bought this box of Pumpkin Pie Bar Mix. I know the brand and had an idea that it would be good. I just didn’t know how good!
Fortunately me for me I have a husband who loves to cook so he came right home and prepared this tasty treat for us.
Can you say “addictive“. These pumpkin bars were better than almost any dessert I’ve eaten. The crust is a gingerbread crust making it a mouth watering treat.
Since I purchased it at another store the next step was to see if our local Publix had this product. One of the staff told us that they didn’t and called over his manager.
Promptly the manager said he’d look into getting the product since we said it was so delightful.
Since our local Publix didn’t have it we went back to the original store and bought 6 boxes. Yes I said 6 boxes. Oh and I bought 3 cans of whipped cream to put on top! Not all three cans at once:)
The next day we received a call from who? Pubix! They didn’t carry the pumpkin bar mix and couldn’t stock it but the manager looked up an Amazon link for us to purchase it there.
Talk about customer service! They didn’t have it and his concern was that we find the product so he researched it himself!
That’s only one of the reasons I love shopping at Publix. They take care of their customers and I might ad they have the best produce around.
So, how can you learn from this experience and implement this into your business?
Let’s say someone contacts you about a particular area that you have little to no experience in. Do you:
1) pretend you know what you are doing or..
2) Do you refer them to another business than can take care of them properly?
If your real goal is to make your customers happy then you will choose option 2 because you want them to receive the best help and advice possible.
This brings up another point. You need to be networking so that when a situation like this does arise you have a list of professionals you can refer your clients to.
How will your customer feel about the way you handled the situation?
Grateful! They may even turn around and write a post about you!
Good quality customer service is so rare today that it’s one of the most important parts of your business.
Can you always make people happy? No, there are times that no matter how hard you work or what you do they won’t be happy. Those are not your ideal clients. You need to find clients who value what you do and the experience they receive from you.
Here’s one last tip. If you do send you client to another professional call them to ask how they are doing. Once again this shows you care about them being taken care of plus you can get valuable feedback on how they were treated by your referral.
Have you ever had a great customer service experience? Leave you thoughts and comments below telling me:)
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Be Savvy and Successful!
Toni Nelson – Award winning Videographer and Photographer, Creator and producer of The MINE System of Learning video training courses designed to help businesses gain or sharpen their skills so they can stand out from the competition and attract more clients.